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What happens if I exceed my plan’s threshold?

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Actually, nothing bad happens. All your users will still be able to login: it’s just a commercial matter.

If you just exceed one month, but your three-months average stays below or equal to your threshold, nothing is due.

If you exceed the three-months average, then you can

  • pay up the excess users, according to the rates you’ll find in your contract
  • upgrade your plan to a higher number of users and negotiate a cut to the due amount

That is why we recommend to keep an eye on your numbers or to plan ahead: it is much better to negotiate an upgrade when you think it’s needed.

If you don’t want to be bothered with checking the numbers, don’t worry: we’ll send you a reminder every month.

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